REFUN POLICY

At MM South Florida, we strive to provide our customers with exceptional service and satisfaction. We understand that plans may change, and occasionally, cancellations are necessary. To ensure transparency and fairness, we have established the following refund policy:

Refund Eligibility:

  1. Cancellation 24 Hours Prior to Booking: If you cancel your booking at least 24 hours before the scheduled pickup time, you are eligible for a full refund of your booking amount.

  2. Cancellation within 24 Hours of Booking: If you cancel your booking within 24 hours of making the reservation, you are eligible for a full refund only if the cancellation occurs at least 1 hour before the scheduled pickup time.

How to Request a Refund:

To request a refund, please contact our customer service team via phone or email with your booking details. Our representatives will assist you in processing your refund request in a timely manner.

Refund Processing Time:

Once your refund request is approved, please allow up to 7 business days for the refund to be processed and credited back to the original payment method used for the booking. The exact processing time may vary depending on your financial institution.

Exceptions:

Please note that certain circumstances may warrant exceptions to our standard refund policy. These may include but are not limited to:

  • Unforeseen Circumstances: In the event of unforeseen circumstances such as extreme weather conditions, natural disasters, or other emergencies, we may provide refunds at our discretion.

  • Service Disruptions: If there are service disruptions or issues beyond our control that result in the cancellation of your booking, you may be eligible for a refund or alternative arrangements.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. Our customer service team is available to assist you and ensure that your experience with MM South Florida is nothing short of exceptional.

Disclaimer:

MM South Florida reserves the right to amend or modify this refund policy at any time without prior notice. Any changes to the policy will be communicated to customers via our website or other appropriate channels.