FAQs
Do you have any questions?
Can I get my car delivered to me?
Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. There are cars available on Turo at convenient locations near hundreds of airports. Skip the rental counter and have your car delivered for pickup and return at your hotel or vacation rental, or nearby location, to save time and hassle on your weekend getaway or family vacation. Some hosts offer free delivery, while others set their own delivery fee.
What happens if I have an accident?
If there’s an emergency or an issue with the car, call our emergency roadside assistance provider, available 24/7. We’ll make sure you’re safe, then help you get back on your way.
What is the cancellation policy on Turo?
You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee.
In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.